11zz Questions & Answers — FAQ

Opening an account at 11zz is straightforward. Go to the login page and fill in the registration form — you'll need to provide your name, mobile number, and a strong password. Enter all details accurately, as they'll be needed during identity verification later. Once registration is complete, you can start playing right away.

No, only one account per player is allowed. If multiple accounts are found under the same person's name, they may be closed and any stored balance risks being forfeited. 11zz enforces this rule strictly to ensure fair play. If you have trouble accessing your account, contact the support team directly.

For strong security, it's recommended to use at least 8 characters, one number, and one special character in your password. Your username must be unique and not already in use by someone else. Avoid using your date of birth or anything easy to guess as a password. You can change your password at any time from your account settings.

After logging in, you can update your email address or contact details from the profile settings. However, to change core identity details such as your name or date of birth, you'll need to contact our support team, as these are tied to account verification. Always keep your information accurate and up to date.

Yes, from any device, go to the 11zz Login page and log in with your username and password. When logging in from a new device for the first time, there may be an extra security verification step. If you log in from a public or shared device, always log out when your session is done.

The minimum withdrawal amount at 11zz is ৳800. Requests below this amount cannot be processed. Make sure you have enough withdrawable balance in your account, then submit your request via bKash, Nagad, or Rocket — whichever you prefer. Winnings earned from bonuses cannot be withdrawn until the wagering requirements have been met.

Yes, 11zz withdrawals are available 7 days a week, 24 hours a day. There are no time restrictions — nights, Fridays, or Saturdays included. Withdrawal requests are typically processed within 1 hour. Add your payment details in advance to make sure funds are sent to the right wallet.

No, to ensure security, withdrawal funds are only sent to a bKash, Nagad, or Rocket wallet registered in the account holder's own name. Sending to a third party's wallet is not possible. This is a mandatory measure to prevent financial fraud and protect players.

Withdrawals are usually processed within 1 hour. If it shows "Pending" for longer than that, check whether your wagering requirements have been met and whether your linked mobile wallet details are correct. If the issue persists, let us know via live chat or email at [email protected] — the support team will assist you promptly.

11zz is only for individuals aged 21 and above. Opening an account as a minor is strictly prohibited. You may be required to submit valid identification during age verification. We believe responsible gaming creates a safe environment for everyone.

Watch for these warning signs: spending more than your budget, repeatedly playing to recover lost money, neglecting family or work because of gambling, or being unable to stop playing. If you notice these signs, they may indicate problematic behavior. 11zz always prioritizes player awareness and wellbeing.

Yes, 11zz offers both cooling-off (a break for a set period) and self-exclusion (a longer-term block). You can do this from your account settings or through our support team. Taking a break is a sign of strength — visit this page to learn more about responsible gaming.

You can start with 11zz's own support team — chat in Bengali via 24/7 live chat or email [email protected]. You can also talk to a family member or someone you trust. You'll find detailed guidance and support information on our responsible gaming page. You don't have to face the problem alone.

Yes, 11zz gives players the option to set their own deposit limits and control their bet amounts. Using these tools, you can manage your budget and time. Playing in moderation ensures an enjoyable experience over the long term. Contact support for help adjusting your settings.

Go to the cashier or deposit section and select Nagad. Send money to the 11zz Nagad number shown, using your Nagad app or *167#. Copy the transaction ID and paste it into the designated field, then complete the deposit request. The minimum deposit amount is ৳300.

In the deposit section, select bKash. Use "Send Money" in your bKash app to send funds to the 11zz bKash number shown. Once the payment is done, enter the transaction ID received from bKash into the deposit form and confirm. The minimum deposit is ৳300. Deposits are usually credited to your account within a few minutes.

11zz currently accepts deposits through three mobile financial services: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are widely used in Bangladesh and are fast and secure. The minimum deposit amount is ৳300 for each method.

11zz itself does not charge any additional fees on deposits. However, the standard send money charges set by your bKash, Nagad, or Rocket provider may apply, as these are determined by each service provider's own policy. Contact your wallet provider for details.

Rocket is Dutch-Bangla Bank's mobile banking service. In the deposit section, select Rocket and send money to the 11zz Rocket number shown via *322# or the Rocket app. After a successful transaction, enter the transaction ID you receive into the designated field to complete the deposit request. The minimum deposit amount is ৳300.

Yes, a 120% welcome bonus is available on your first deposit at 11zz, up to a maximum of ৳15,000. For example: deposit ৳1,000 and you'll receive a ৳1,200 bonus, making your total balance ৳2,200. Before withdrawing the bonus, you'll need to wager 25 times the bonus amount (i.e., ৳30,000 in bets for a ৳1,200 bonus). Full terms are available on the terms and conditions page.