11zz Privacy Policy

Scope of Information Collection

When registering on the 11zz platform and using our services, we may collect the following types of information:

• Identity information: Full name, date of birth, national ID number, and contact address.
• Contact information: Email address and mobile number.
• Financial information: Mobile numbers associated with bKash, Nagad, or Rocket accounts and transaction history — full account numbers or PINs are never collected.
• Technical information: IP address, browser type, device identifier, operating system, and site visit logs.
• Usage information: Which games you participate in, bet amounts, win/loss history, and patterns of service use.
• Cookie and tracking information: Session cookies, preference-saving cookies, and analytics-related data.

We collect only the information necessary for providing services, verifying identity, and ensuring security. We refrain from collecting unnecessary or excessive personal information.

Methods of Information Collection

11zz collects information in the following ways:

• Directly provided information: Information you provide yourself when filling out account registration forms, going through the identity verification process, or contacting customer support.
• Automatically collected information: When you browse our website, technical information is automatically stored through cookies and log files.
• Information from third parties: A limited amount of verified information may be received from legitimate third-party services for identity verification or fraud prevention purposes.

Purpose of Information Use

Collected information is used for the purposes described below:

1. Creating accounts, verifying identity, and ensuring a secure login process.
2. Processing all financial transactions, including deposits, withdrawals, and prize payments.
3. Properly applying bonuses, promotions, and VIP benefits to your account.
4. Preventing fraud, money laundering, and other illegal activities.
5. Providing customer support and resolving your complaints or questions.
6. Technical improvement of the platform and enhancing the user experience.
7. Fulfilling applicable legal obligations and maintaining records required for dispute resolution.
8. Reviewing usage patterns to ensure responsible gaming.

Information Sharing and Disclosure

11zz does not share your personal information with any third party except in the following limited cases:

• Payment processors: Only the information necessary to complete transactions is shared with mobile financial services such as bKash, Nagad, and Rocket.
• Technology partners: Third-party technology providers engaged to operate the platform, who work under strict confidentiality agreements.
• Legal obligations: Information may be disclosed in response to court orders, legitimate requests from government regulatory bodies, or law enforcement investigations.
• Fraud prevention: The minimum necessary information may be shared with services specializing in fraud detection and prevention.

Third parties that receive information in the above cases are not permitted to use it beyond the specific purpose for which 11zz provided it.

Information Protection and Security Measures

To protect your information, 11zz employs industry-standard technical and administrative measures:

• SSL encryption: All data transfers are secured by SSL/TLS encryption, which prevents third parties from reading your information.
• Password hashing: Your password is never stored directly; it is transformed using an advanced hashing algorithm.
• Access controls: Only authorized personnel have access to limited personal information on a need-to-know basis.
• Regular security audits: Our systems undergo regular security testing to identify and address vulnerabilities.
• Two-factor authentication: Two-factor authentication is used when accessing your account and conducting financial transactions.

However, no internet-based method is 100% secure. In the event of any security breach, we will promptly notify affected users and take the necessary steps.

Cookie Policy

11zz uses various types of cookies that improve your browsing experience:

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Store language preferences, theme settings, and other personal preferences.
• Analytics cookies: Collect anonymous statistics to understand site usage patterns, which helps improve the service.

You can disable analytics cookies from your browser settings, though some services may not function properly as a result.

Data Retention Period

How long your personal information is retained is determined by the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Necessary information may be retained for a defined period after account closure to meet legal obligations and resolve disputes.
• Financial transaction records: All financial transaction records are retained long-term in accordance with legal requirements.
• Deletion of expired data: When the retention period ends, data is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request to view the information stored about you at any time.
• Right to correction: You have the right to request correction of any inaccuracies in your information.
• Right to deletion: In certain circumstances you may request that your personal information be deleted, though some information may be retained to meet legal obligations.
• Objection to processing: You have the right to object to the use of your information for specific purposes.
• Portability: You have the right to receive your information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.

Protection of Minors

11zz strictly provides services to those aged 21 or older. We do not knowingly collect personal information from any minor. If it comes to our attention that a user is under 21, that account will be closed immediately and the associated information will be deleted.

We urge parents and guardians — please ensure your children do not use this platform. If you become aware of a minor's account, please inform us.

Third-Party Links and Services

The 11zz platform may include services from game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others). These third parties have their own privacy policies, and 11zz is not responsible for their methods of collecting and using information.

The privacy policies of payment service providers such as bKash, Nagad, and Rocket will apply when you use their apps or interfaces directly.

International Data Transfers

Our servers and technology infrastructure may be located in various locations. As a result, your information may be transferred internationally. In such cases:

• Encryption is used during data transfers.
• The entity receiving the data is required to ensure an equal or higher standard of data protection.
• Contractual obligations related to data transfers are maintained.

Policy Changes and Updates

11zz reserves the right to update this Privacy Policy as needed. When significant changes are made:

• The updated policy will be published on this page and the "Last updated" date will be changed.
• Registered users will be notified by email in the case of important changes.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest policy.

Responsible Gaming and Data Protection

11zz believes that responsible gaming and data protection are closely related. We monitor your gaming patterns because it helps protect you:

• Unusual usage patterns are identified and you are alerted about potential issues.
• Self-exclusion or limit-setting features are provided upon your request.
• Responsible gaming information is not used for personal profiling and is not shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.