Play responsibly,
stay safe
Enjoy entertainment at 11zz within your limits — our safety tools and support are always here for you.
Safe and enjoyable betting experience
Online betting and casino games are primarily a form of entertainment. 11zz believes that gaming is enjoyable only when done in a controlled and mindful way. We place the highest priority on the wellbeing and peace of mind of every user.
Gambling is a leisure activity — it is not a source of income and should never be seen as one. Placing larger bets in hopes of recovering lost money can be dangerous. That is why 11zz encourages you to set a budget before each session and stick to it.
Important: 11zz is only for users aged 21 and above. Use of this platform by minors is strictly prohibited. Keep your account details secure and do not share them with anyone.
Our Safety Tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit applies right away, but increasing it requires a cooling-off period.
Time-Out Feature
If you feel you need a short break, you can temporarily close your account for a set period (from 24 hours up to 6 weeks). You will not be able to log in during the time-out.
Self-Exclusion
If you need a long-term break, choose self-exclusion. This option permanently locks your account for a minimum of six months and cannot be reactivated before the period ends.
Reality Check
You will be notified at regular intervals about how long you have been playing. This reminder keeps you aware and helps you keep track of time.
Account Security
Use a strong password and do not share your account details with anyone. Use parental control software to prevent underage members of your household from accessing this site.
24/7 Support
Do not wait if you are experiencing a problem. The 11zz support team is available 24/7, seven days a week, via live chat and email — in both Bengali and English.
Recognise the signs of a problem
If any of the following signs appear in you or someone close to you, consider seeking professional help. This is not a weakness — it takes courage.
- Continuously placing larger bets to try to recover lost money
- Being unable to stop playing or repeatedly failing when trying to stop
- Hiding gambling activity from family or friends
- Being unable to focus on family life, work, or studies because of gambling
- Borrowing money or spending savings to gamble
- Feeling restless, angry, or anxious when unable to play
- Using gambling as a way to cope with stress rather than for entertainment
Tips for staying safe
Set your budget in advance
Before each session, decide the maximum amount you are willing to spend. When that amount is gone, stop — stick to this strictly.
Set a time limit
Decide in advance how long your gaming session will last. Watch the clock and keep reality check notifications turned on.
Do not make decisions based on emotions
Avoid playing when you are angry, frustrated, or under the influence of substances. Play with a clear and calm mind.
Do not treat gambling as a source of income
Betting and casino games are purely for entertainment. Do not use them to cover daily expenses or repay debts.
Talk to someone you care about
Talk openly with family or trusted friends. Problems can grow worse when faced alone.
21+ Age Verification & Account Management
11zz is for users aged 21 and above only. Age verification is mandatory during registration, and we may request identity documents at any time. Playing on behalf of a minor or opening an account for them is strictly prohibited.
To manage your own account, access the settings from the 11zz login page. Deposit limit, time-out, and self-exclusion options are all available there. If you need help setting any limit, our support team will assist you right away.
Remember — increasing a deposit limit takes some time to take effect, but lowering it is immediate. This policy protects you from significant losses in moments of impulse.
Once self-exclusion is active, we will not send you any promotional messages, and you will be given the opportunity to withdraw your existing balance.
Types of limits you can set
Daily Limit
Set the maximum amount you can deposit each day.
Weekly Limit
Cap your total deposits over seven days.
Monthly Limit
Keep control over your total spending for the month.
Self-Exclusion
Account lock for a complete long-term break.
Need help? We're here
If you feel that betting is having a negative impact on your life, please do not wait — reach out to us. The 11zz customer support team is active 24/7, seven days a week — you can contact us anytime via live chat or email.
Your conversation will be kept confidential. Our support agents are trained and can assist in both Bengali and English. Whether it is setting account limits, activating a time-out, or applying for self-exclusion — we will help you with all of it.
Live Chat
24/7 instant support. Start a live chat from any page on the site.
Email Support
Email us at: [email protected] — write to us in detail and you will get a quick reply.
Frequently Asked Questions
Enjoy 11zz safely
Play responsibly and enjoy our cricket, slots, and casino games. Check the FAQ to learn more.